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Dagmor Calls · Dagmor Analysis

Call recording review software

A manager can listen to two or three calls in every hundred. Drop in the completed recordings and get the whole story.

Arrange a first campaign All Dagmor pages
Example Dagmor Calls Sales & Completes report: Hero Score and script covered tiles, results by agent and call results (fictional calls)

An example Sales & Completes report from Dagmor Calls (fictional calls).

In figures

Dagmor in three figures

cents per recorded minute, Calls and Analysis included
4
running every day since, in its own call centre in Co Donegal
2025
years in call centres for Rickie Doherty, the founder
30

Each campaign is rounded to the nearest euro. No bands, bundles or minimum charge.

Client

From a Dagmor client

Yeah, we found the proof we needed to show clients that our staff were doing the job properly.

Dexter Cunningham Pension review team, Dagmor client

What you get

More than a score

Dagmor Calls checks the work. Dagmor Analysis keeps people's own words beside the numbers. Find any completed call in the Call Log by date, recording filename, agent or result and open its highlighted transcript; the filename takes you back to your original recording. The pictures are parts of Dagmor's example reports, made with fictional calls and invented answers; their figures are not results.

  • Agent results in an example Dagmor Calls report: Hero Score and script covered for each agent with a conversation excerpt (fictional calls)

    Script and Hero Score

    Set or correct the campaign script, required words and order. See missed steps, script covered and Hero Score by agent on scored sales and completed calls.

  • Example Dagmor Conduct findings: one concern that needs a decision and one confirmed by a person, each beside the agent's words (fictional calls)

    Conduct

    Honesty and customer treatment across the other calls too: false claims, swearing or abusive treatment, unacceptable pressure, required wording missing. A concern points to the spoken words; a person decides what happened.

  • Agent summary and review coverage in an example Dagmor Conduct report (fictional calls)

    Coverage

    Which recordings were received and checked, which could not be read, and which results still need a person. Gaps stay visible.

  • Example Dagmor Analysis answer groups with people's own words underneath (invented answers)

    What People Said

    Answers grouped with their percentages and people's exact words underneath. Find reasons, objections and the scores the words disagree with.

  • Example Dagmor Analysis speech cloud of what the people called said (fictional calls)

    Speech clouds

    Compare the words around sales, refusals and callbacks. Narrow them by agent, campaign, call type or date.

How it works

Send the recordings. Get reports your team can use.

We agree the work, price and delivery before starting. Processing is not instant.

  1. Drop in the completed calls

    Send Dagmor one campaign's finished recordings. It works from copies, so your originals stay where they are.

  2. Choose the checks

    Use your exact script and required words, or let Dagmor draft the repeated questions from the calls for you to correct. A draft cannot tell you about a required step that every example left out.

  3. See the whole campaign

    Read scored work, conduct, coverage and customer words in clear reports, or open the Call Log for the transcript behind a result.

  4. Review and act

    Check a flagged call, record a human decision, compare trends by agent and campaign over time, or simply take the reports.

Examples

Three examples from Dagmor's own pages, all with invented calls or worked numbers, never results.

  • What the numbers miss: invented example calls where people's words disagree with their score
    What the numbers miss: invented example calls where the words disagree with the score.
  • One score, two different findings: praise for a helpful driver and an open refund issue (fictional team exercise)
    One score, two findings: a fictional team exercise where the 9 out of 10 was for the driver and a refund was still owed.
  • Chart of what a random sample of completed calls can miss (worked example, not measured results)
    A worked example of what a random sample of completed calls can miss, not measured results.
  1. What the numbers miss: invented example calls where the words disagree with the score.
  2. One score, two findings: a fictional team exercise where the 9 out of 10 was for the driver and a refund was still owed.
  3. A worked example of what a random sample of completed calls can miss, not measured results.

Why it exists

The calls nobody heard

Dagmor came out of the problems on Rickie Doherty's own call centre floor, after his thirty years in call centres. These are the ones it was built for, in a manager's words.

  1. The sales look fine. I don't know about the rest.

    Agents can play to what gets watched. Dagmor Calls checks the agreed words and steps on sales and completed calls, and looks for conduct concerns on refusals and callbacks as well.

  2. The driver got a 9. The words say something else.

    A food-company customer gave 9 out of 10 because the driver helped him, while accounts still owed him money. Dagmor Analysis keeps those reasons beside the score.

  3. I need proof for the client.

    Each concern stays with the spoken words and the recording filename, so you can show what was said and still find the original sound.

  4. I won't have a machine judging my agents.

    Dagmor flags; a person decides. Unclear failures are re-checked before they reach a person, and each one points to the words that were said.

  5. We don't have time to learn another system.

    Simply send the recordings and take the reports. Open the Call Log yourself only when you want the detail.

FAQ

Questions before a first campaign

What does Dagmor's call recording review software check?

Dagmor Calls checks the work: your script and required words, Hero Score by agent, conduct across the other calls, and which recordings were checked. Dagmor Analysis groups what people said with the percentages and keeps their exact words underneath.

Does Dagmor listen to our calls live?

No. It checks the completed recordings you send. It does not join calls, switch on a microphone or record live speech, and it does not automatically prove someone lied.

Who decides whether an agent did something wrong?

A person. Human Review brings concerns into one place: read the words, clear a mistaken flag or record what needs attention. Nothing is confirmed against an agent by the machine alone.

Do we need to change our phone system?

No. A first test needs no change to your phone system: Dagmor works on the recordings you already have, and a supported connection can bring in finished recordings.

What does it cost?

4 cents per recorded minute, with Calls and Analysis included, rounded to the nearest euro per campaign. If it isn't good enough or the quality disappears, don't pay.

How does the first campaign work?

Try one. Stop, owe nothing. The first campaign needs no payment card; continue and you pay the agreed price for it, and later campaigns are paid one campaign behind.

What happens to our recordings?

Each customer's calls, rules, reviews and reports sit in its own customer area that only people given access can open. Dagmor removes its audio copy after processing, and written evidence normally stays for six weeks unless agreed otherwise.

When are the reports ready?

Processing is not instant: the delivery date is agreed with you for each campaign, before any recording is processed.

Speak to Rickie

Tell Rickie what your team needs

Email or ring Rickie Doherty: you get him. Three things help: roughly how many calls you make a month and how long they run, what kind of calls they are, and what worries you, from faked sales and skipped questions to how people are treated. Please do not email call recordings.

Address
Touch and Connect Ltd, Unit 4, Carndonagh Business Park, Carndonagh, Co Donegal, Ireland

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